Leading change The book identifies an eight-step process that every company must go through to achieve its goal, and shows where and how people - good people - often derail. By John P. Kotter
The Souls Of Black Folk They approach me in a half- hesitant sort of way, eye me curiously or compassionately, and then, instead of saying directly, How does it feel to be a problem? ... By W. E. B. Du Bois